Robo 3D Printers
While at Robo I worked on a number of UX initiatives for their 3D printers and software products. See some of the highlights below.
Zendesk for Robo mobile
A custom interface and workflow for Zendesk integration into the Robo mobile app.
Robo uses Zendesk to manage all of their customer service tickets. Zendesk also serves as a platform to host support documentation like how to get started, maintain and troubleshoot various products. To increase awareness of the online documentation and encourage people to seek their own solutions before reaching out to customer service, we integrated a Zendesk 'Help Center' in the Robo mobile app. I custom designed the workflow and interface.
The wireframe below outlines the complete workflow. It is broken up into three main parts (articles, login/profile, tickets) in order to break up the development and rollout. Details about the design are annotated in the wireframe.
3D printer interface
I designed numerous workflows/interfaces and wrote copy for the 3x5" touchscreen displays on the front of the 3D printers. Workflows ranged anywhere from basic process maps to full mockups. Most of the printer controls and wizards are done on this small touchscreen, so it's important to be clear and concise.
I created the workflow and wrote the copy for a popup window setup wizard for a new security feature which is accessed through the printer web dashboard. If your 3D printer is connected to Wi-Fi, it is possible that someone on the network could remotely access and control the printer (which can be problematic in schools or public spaces). This feature explains the security options and allows users to set their preferences to mitigate this potential issue.
3D printer quick start guides
I collaborated with the marketing and graphic design teams to create the printer quick start guides, which walk a new user through the initial machine setup with step by step instructions. Getting a 3D printer calibrated and ready to print can be a bit of a tricky process. The goal of the quick start guides was to optimize these steps and ease the process while educating the customer about their new printer. That first time setup is a key moment for the customer experience. Every little detail in the guide counts. I gave the team direction on images, copy, the order of the steps and information, and the layout.
Click the image to see the full guide.